Feefo logo

Delivery/Returns Policy

Shipping

Orders under £40 :

  • Standard (Approx 2-3 working days from dispatch) - £3.50
  • First Class (Approx 1-2 working days from dispatch) - £40

Orders over £40 :

  • Standard - Free
  • First Class - £1.95

Express Shipping : From £7.49. Dependant on product weight/delivery location. Visible during checkout and before confirming your order 

  • Most Items are in stock and are usually dispatched within 1-2 working days after payment is received
  • Items returned by the Royal Mail for any of the following reasons may incur a delivery charge fee of up to £7 as Royal Mail charge for the initial and return postage cost
    • Refused
    • Address incorrect/incomplete/inaccessible
    • Addressee unknown/gone away
    • Not called for
  • Compensation
    • Items are covered up to £41. In the event of a lost item, we can only cover up to £41. If a higher level of cover is needed, it is the buyers responsibility to arrange this beforehand
    • If your item is delayed - Royal Mail do not consider an item lost until 20 days after the item was posted therefore we are unable to process any claims for compensation or replace lost items until 20 days have passed. This is to allow time for the item to be returned if there are problems en route.

  

        International

    • All items are sent using the Standard Airmail, Small Packets Service unless the option selected states Tracked or Express.
    • Standard airmail IS A BASIC SERVICE AND DOES NOT HAVE A TRACKING NUMBER. 
    • Delivery Time (approx, not guaranteed unless express selected)

     

    Returns policy

    • Items can be returned within 14 days of receipt for a refund (excludes special order/customised items, food/baby formula/nutritional drinks, underwear/underclothing)
    • Orders placed in error may incur a re-stocking charge. Postage costs are non-refundable where an item has been purchased in error.
    • Return postage is the responsibility of the buyer, except where the item is found to be faulty/incorrect. 
    • Express courier charges are non-refundable except where an item is faulty/missed delivery time
    • If your product arrives in a damaged or defective condition, it is important that you contact us immediately. Please ensure the packaging is kept
    • The item must returned in its original condition/packaging and only once authorisation has been received
    false