Privacy and Data Policy – EasyMeds Pharmacy

Privacy and Data Policy

Privacy policy

This privacy policy sets out how EasyMeds Healthcare LTD uses and protects any information that you provide when you use this website.

EasyMeds Healthcare LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The EU General Data Protection Regulation (GDPR) includes rules on giving privacy information to anyone using our online services. Further information about your rights under GDPR can be found at www.ico.org.uk

 This document covers:

  • Who we are
  • Why we collect information
  • The types of information we collect about you
  • How we collect and use it
  • Who we might share this information with
  • How long we will keep your information
  • Your rights to your information and making a complaint
  • Automated processing

Who we are

EasyMeds Healthcare LTD trading as EasyMeds Pharmacy.

You can contact our DPO by:

Email: info@easymedspharmacy.co.uk

Writing to:

C/O Data Protection Officer
26 Grimescar Meadows

Huddersfield

West Yorkshire

HD2 2DZ

Why we collect information

We process your personal data, which includes information from your prescriptions, health questionnaires relevant to the products you purchase, telephone conversations, e-mails, and written and verbal communications for the purposes of:

Your care – providing pharmacy services and care to you and sharing your information with your GP and others in the wider NHS, as appropriate;

Our payments – sharing your information with the NHS Business Services Authority, others in the wider NHS, and sometimes Local Authorities, and only relevant information to those external to the NHS who negotiate and check the accuracy of our payments; and, our payment processors who handle card payments on our behalf.

Marketing – we will only use your personal information for marketing purposes where you explicitly give consent for us to use your personal information for this purpose. We will never pass your information to a third party for marketing purposes unless you consent to this.

Management – sharing only relevant information with the NHS Business Services Authority and others in the wider NHS, and sometimes Local Authorities; as well as those external to the NHS who ensure we maintain appropriate professional and service standards and that your declarations and ours are accurate.

Fulfilling your order – sharing only relevant information third-party organisations to deliver the service you have asked for, for example, with payment processors for fraud prevention purposes, delivery details with our courier partners, e-mail services and communication providers to communicate updates to your order and to answer any queries you send to us or to gather further information to allow our pharmacy team to safely process your order. We share the minimum amount of information for the relevant purpose

Cookies -  We use cookies to distinguish you from other users of the website. This helps us to provide you with a good experience when you use our Site and also allows us to improve our Site. For detailed information on the cookies we use and the purposes for which we use them, see our cookie policy further down this page.

We hold your information for as long as advised by the NHS. You have a right to a copy of the information we hold for you (in paper or electronic form) and generally without charge. You may seek to rectify any inaccurate information.

You also have the right to complain about our use of your personal data.  You can contact the Information Commissioner's Office via their website: https://ico.org.uk/concerns/ or by calling 0303 123 1113.

 

The types of information we collect about you

When you create an account we will collect information including, for example, your name, address, email address, phone number and date of birth.

In addition to this, we will collect information that is relevant to the service(s) in which you are interested or products you have purchased. This will include information relating to your health including medical information to allow us to ensure the product(s) you wish to buy are safe, effective and appropriate

When you communicate with us we will store that information to allow us to support your ongoing care.

How we collect and use it

In order to provide you with the services you request, EasyMeds Healthcare LTD will collect personal information about you from our website, telephone conversations, e-mails and written and verbal communications

Who we might share this information with

Some of the companies we use to provide you with the service you request may transfer your data outside the EU. We only use companies that adhere to EU-US Privacy Shield Certification rules and/or Model Contractual Clauses. Further details about the companies we work with and the information they process can be provided on request

How long we will keep your information

We hold your information for as long as advised by the NHS. You have a right to a copy of the information we hold for you (in paper or electronic form) and generally without charge. You may seek to rectify any inaccurate information.

For Non-NHS services we will keep your information for as long as you remain an active customer with us to assist you in placing future orders and to allow you to download, for example, VAT receipts should they be required. If your account becomes dormant we will delete your data after a period of 7 years.

You may object to us or any third party we have passed your information to, holding your information. You may lodge a complaint with the Information Commissioner’s Office.

 

Your rights to your information and making a complaint.

You may object to us or any third party we have passed your information to, holding your information. You may lodge a complaint with the Information Commissioner’s Office. To make an objection or to request details of the information we hold or request deletion please contact our Data Protection Officer as above.

Automated processing

We do not use automated decision making, including profiling.

We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations.

 

 

 

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

Card/payment details

We do not store credit card details nor do we share customer details with any 3rd parties

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information, if consent has been given to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please email us via the contact us page.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

 

Updated May 2018

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